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Terms and conditions, ring sizing, shipping and returns information.
T E R M S & C O N D I T I O N S
We take our business very seriously, to ensure we provide the best, easiest and safest experience possible. By working with us, you agree to accept the terms and conditions set out Of Land and Sea Ltd.
For a full copy of our terms and conditions, please see the document below. If you have any questions or queries, do not hesitate to get in touch!
S H I P P I N G I N F O
To reduce waste, we place your orders inside a cotton pouch or wrapped in recycled tissue paper and placed in a small, carboard box. If you are ordering multiple items and you want them wrapped in separate boxes, please specify at checkout.
Most items on the Of Land & Sea shop are already handmade and ready to be sent to you. These items will be shipped within 2-3 working days. "Made to order" items may take between 5-7 days to be created and posted to you.
If you have a specific date you would like to receive your jewellery by, then please get into contact through email and we will be happy to help!
Free UK shipping over £100
R E T U R N S
If you are not satisfied with your purchase, or simply change your mind, then you can return your item within 14 days of receiving your order by following the returns process below:
Please note we do not accept returns on earrings due to hygiene. However, exceptions will be made if the earrings are unworn and we are contacted as soon as your order is received.
Please contact us at firstname.lastname@example.org quoting your order number for instruction on how to return your item.
The item you wish to return must be unused and in the same condition that you received it in. It must also be in the original pouch and box provided. Items that appear worn or used will not be refunded and returned to the customer.
Our policy lasts 14 days. The purchased item you wish to return must be received by us within 14 days of receiving your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.
We cannot repair damage to any items that exceed 6 months from purchase. Any damage incurred by the customer from misuse cannot be repaired.
Tarnishing or discolouration due to chemical contact is not a fault. Please see our care instructions on how to avoid this.
All products are covered by our standard 6-month warranty to cover any manufacturing defects. Please note the warranty is void if any damage is incurred by the customer, including any damage caused by perfumes, bleaching, heat exposure and general wear and tear. Any lost items cannot be replaced or refunded. Missing crystals are not classed as a manufacturing fault, and items with missing crystals outside the 14-day return policy but inside the 6-month warranty can be replaced free of charge, but shipping costs are the responsibility of the customer.
R I N G S I Z I N G
The most accurate way to measure your ring size is to have your finger measured by a jeweller, however if you're unable to visit a jeweller, there are a couple of ways you can find an approximate measurement at home.
One way you can find your ring size is by measuring a well fitting ring you already own, with a ruler. To do this you will need to follow these simple steps:
1. Measure across the middle of your fitting ring with a ruler
2. Make a note of the internal diameter in MM
2. Match it against the 'inside diameter' column, on the chart below.
Another way you can measure your ring size at home (without an already fitting ring) is with a piece of string. To do this you will need to do the following:
1. Wrap a piece of paper or non-stretch string around your finger, close to the knuckle.
2. Place it next to a ruler and make a note of the length.
3. Match it against the approximate 'inside circumference' column, on the chart below
3. This is your rough size in mm.
Another factor to keep in mind when measuring your ring size is the width of the ring band you hope to wear. Generally, the wider the band, the tighter the fit will feel, even though the ring itself has the same inner diameter. It is best to take your ring measurement with a ring sizer close to the width of your final ring, or contact your jeweller for more guidance when purchasing a ring with a wider band.